Cognition Care Ltd is an independent mental health provider registered in England and Wales (Company No. 15824475), offering ADHD, autism, and psychiatric services.

We are registered with the Information Commissioner’s Office (ICO) under registration number ZB862099, and regulated by the Care Quality Commission (CQC).

This privacy notice explains how we collect, use, and store your personal information — whether you’re a client, referrer, visitor to our website, or someone making an enquiry.

Depending on your relationship with us, we may collect:

• Your name, date of birth, contact details

• Medical history and health information

• Assessment forms, questionnaires, and consultation notes

• Communication records (e.g. emails, messages, call notes)

• GP or pharmacy details (with your consent)

• Website form submissions and cookies (see below)

We may collect data when you:

• Complete a contact form on our website

• Book an appointment or submit medical forms

• Speak with a clinician or administrator

• Use our services (e.g. assessment, coaching, prescriptions)

We only ask for the minimum data needed to provide safe, effective care.

We use your information to:

• Provide assessments, reports, and ongoing care

• Prescribe medication or refer you (with your consent)

• Maintain accurate clinical records

• Respond to enquiries or manage appointments

• Comply with legal, safeguarding, and regulatory duties

Under UK GDPR, we process your data using one or more lawful bases:

• Consent – you agree to us processing your information

• Contract – we need it to deliver a service you’ve requested

• Legal obligation – we’re required to retain certain records

• Vital interests or safeguarding – in rare cases, to protect life or prevent harm

We only share your information when necessary and with your explicit consent, unless legally required to do so.

This may include:

• Your GP or nominated healthcare professional

• A pharmacy (for prescriptions)

• Emergency services or safeguarding teams, if there's risk of serious harm

• Our secure clinical systems (e.g. Semble, SignatureRx)

We never sell or share your data for marketing purposes.

All data is stored securely using encrypted systems. We use Semble (our clinical platform) and SignatureRx (for digital prescriptions), both of which are GDPR-compliant.

Access is strictly limited to authorised personnel involved in your care.

Clinical records are retained in line with NHS and regulatory guidance:

• Adults: minimum of 8 years after the last contact

• Children/young people: until age 25 (or 8 years after discharge, whichever is later)

After this period, records are securely deleted.

You have the right to:

• Access the personal data we hold about you

• Correct inaccurate or incomplete information

• Request that your data be deleted (where appropriate)

• Restrict or object to how your data is used

• Lodge a complaint with the ICO

To make a request, email us at admin@cognitioncare.uk

Our website uses cookies to improve functionality and measure traffic.
We do not use advertising or tracking cookies, and we do not collect sensitive personal information via cookies.

You can manage cookie preferences in your browser at any time.

View our full Cookie Policy

If you have any questions about this policy or how we handle your data, please get in touch.

📧 Email: admin@cognitioncare.uk
📍 Post: Cognition Care Ltd, 4b Ridgeway Court, Leighton Buzzard, Bedfordshire, LU7 4SF58
📞 Phone: 020 3818 8008

If you are unsatisfied with our response, you may contact the Information Commissioner’s Office at www.ico.org.uk

This Privacy & GDPR Notice may be updated from time to time to reflect changes in law, regulation, clinical systems, or how we deliver our services. The latest version will always be available on our website.

By using our website or engaging with our services, you confirm that you have read and understood this notice and agree to how your information is used and stored.

Last updated: 1 July 2025