Safeguarding & Complaints

Last updated: 4th July 2025

This page outlines how we manage safeguarding and complaints at Cognition Care. We are committed to maintaining a safe, inclusive service and welcome feedback to help us improve.

  • Cognition Care has a duty to safeguard children, young people, and adults at risk. We comply with the Children Act 1989, the Care Act 2014, CQC regulations, and best practice for safe healthcare.

    Our team is trained to act with care, discretion, and professionalism. We recognise that some patients may be more vulnerable due to age, disability, neurodivergence, or life circumstances. All staff receive regular safeguarding training and follow our internal escalation procedures.

  • If we are concerned that you, a child, or another person is at risk of harm, abuse, or neglect, we may need to share relevant information with:

    • Local authority safeguarding teams

    • Emergency services

    • Your GP or other healthcare professionals

    We will always aim to speak to you first, unless doing so would increase the level of risk.

  • Our designated Safeguarding Lead is:

    Dr Ramenjeet Sharma
    Consultant Psychiatrist
    Contact: admin@cognitioncare.co.uk (please include “Safeguarding – FAO Dr Sharma” in the subject line)

    If you are a patient, parent, or professional and have a safeguarding concern relating to our care, please contact us directly.

    You can raise your concern by emailing admin@cognitioncare.co.uk — please include “Safeguarding Concern” in the subject line so we can prioritise it.

    All concerns will be taken seriously and reviewed by our Safeguarding Lead, Dr Ramenjeet Sharma.

  • Our full safeguarding policies for children and adults at risk are available on request.
    To request a copy, please email admin@cognitioncare.co.uk.

  • We aim to deliver high-quality care and always welcome feedback. If you’re unhappy with any part of our service:

    Step 1 – Informal resolution:
    Raise concerns with your clinician or our admin team — we’ll aim to resolve them quickly.

    Step 2 – Formal complaint:
    Email us at admin@cognitioncare.co.uk with the full details.

    Step 3 – Acknowledgement and investigation:
    We’ll acknowledge your complaint within 3 working days, and aim to respond within 20 working days. If we need more time, we’ll keep you informed.

    Step 4 – Outcome:
    We will provide a written response and explain any actions taken.

  • If you’re dissatisfied with our response, you can escalate your concern to: